Urban Glo Blow Dry Bar
Cancellation & Late Policy
As a courtesy to other Urban Glo Blow Dry Bar’s clients, we ask that you give adequate notice of cancellations or to reschedule appointments. We are committed to providing the best possible service, and to help us provide that, we ask that you arrive for your scheduled appointment on time. We understand that sometimes being late is unavoidable and we will do our very best to accommodate each client. However, if you are more than 15 minutes late for your appointment, it will be at the discretion of the individual stylist to evaluate what service, if any, she can offer you in the remaining time of your appointment. In certain circumstances, rescheduling may be necessary.
Deposits may be non-refundable based on the service and the amount of notice given to cancel or reschedule appointments. A few services offered by Urban Glo Blow Dry Bar may require a deposit. These include, but are not limited to, Group Bookings (services for 3 or more), Hair Extension Applications, and Parties.
A member may suspend her membership for a minimum of one month and a maximum of three months, but not more than once in any 12-month period. During a suspension, Urban Glo Blow Dry Bar will not automatically draft your account.
Any person executing a membership agreement with Urban Glo Blow Dry Bar, becomes a member of Urban Glo Blow Dry Bar for the time period expressly indicated on the Membership Agreement. Certain memberships entitle the member to receive other member benefits such as a ten percent (10%) discount on retail products. All monthly pre-paid services expire at the end of the term or upon the submission of a Notice of Termination. Rates for additional services after use of your monthly service may vary depending on the type of membership you have. The effect of this membership is conditioned upon the receipt of all payments set forth in the Membership Agreement. Urban Glo Blow Dry Bar reserves the right to cancel any membership at its discretion. Membership agreement is between the the individual member and Urban Glo Blow Dry Bar.
Signing a month-to-month Membership Agreement with Urban Glo Blow Dry Bar authorizes monthly charges to the credit card you provide us. Payments will be deducted monthly for the 1-month period starting after the date specified. The Membership Agreement will continue month to month and cancellation will be permitted with a 7 day written notice. The Membership Notice of Termination will be on a form supplied by Urban Glo Blow Dry Bar and you may receive and submit the form at the Urban Glo Blow Dry Bar location. It is expressly agreed and understood that Urban Glo Blow Dry Bar may revoke any membership for non-payment of dues and charges and/or violations of Urban Glo Blow Dry Bar rules and regulations by the member, his or her family or invited guests. It is also expressly understood and agreed that the signed agreement is a legally enforceable membership contract, that you have read and understood its terms and agree that all fees are payable in full based upon the terms of your agreement. Any account that becomes overdue may be referred for collection for the current balance owed by you plus the remaining membership dues owed to complete the initial agreement.
All clients must have a form of payment on file or pre-pay when booking appointments. Cash, credit card, and/or gift cards are all acceptable forms of payment to have stored within an account. All appointments must be paid in full at least 24 hours prior to the time of your appointment. In the event a saved payment is declined, we will notify you so that arrangements can be made. If you fail to provide an alternative payment, your appointment is subject to cancellation and your time slot will become available for others to book. All Monday appointments, following a long weekend or any holiday closure will be processed on the last open business day preceding the appointment.
Should you cancel your appointment within 24 hours, you will receive a credit that can be used towards an appointment at a later date. Blow out appointment cancellations made 12 hours or less before an appointment will be charged a $25 late cancellation fee. For any service other than blowouts, 50% of the service cost will be charged. All appointments that are cancelled 25 hours or more prior to the appointment will be allowed a full refund. All no show appointments will be charged the full amount of the service cost.
All Urban Glo Blow Dry Bar members will be subject to losing a blowout credit on their account if they do not cancel their appointment within 12 hours of the appointment.
Out of consideration for our stylists and other clients, we ask that you make every effort to notify Urban Glo Blow Dry Bar if you need to cancel an appointment. We are available by phone during business hours at 432-689-0344, through our social media messages, or by email at firstname.lastname@example.org. Urban Glo will provide written notice in response to cancelled appointments and the appropriate charges will be made.
Other Membership Conditions
Urban Glo Blow Dry Bar reserves the right to change membership prices upon completion of the initial term with thirty (30) days prior notice posted in the salon.
Gift Card Policy
Gift Cards must be presented at time of service. A gratuity is not included with your gift card. Gift cards are non-refundable. They cannot be exchanged for cash and cannot be used to purchase other gift cards. Urban Glo Blow Dry Bar is not responsible for lost, stolen, damaged or unauthorized use of this card. We cannot replace lost, stolen or damaged gift cards. Gift Cards will not be accepted if damaged, defaced, or copied.
Use of Personal Information
For each visitor to reach our Internet site, please note that we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the website, page access times, and referring website address. This collected information is used solely by us for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at this website. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change in the future, we will use these new practices only. Data collected from the time of the policy change forward will adhere to our updated practices.
Trademarks & Copyright
This website contains trademarks, trade names, service marks, and copyright-protected content (collectively, “the Intellectual Property”) that is the sole and exclusive property of Urban Glo Blow Dry Bar LLC. Such Intellectual Property remains the property of Urban Glo Blow Dry Bar. You acknowledge the ownership of these marks and understand that you do not acquire, through use of this website, any right, title, or interest in the Intellectual Property. All rights to these marks are reserved. Any use of the marks without express written authorization is strictly prohibited.
Links to Other Websites
Occasionally, we provide links on our Website to other sites. These sites operate independently of Urban Glo Blow Dry Bar and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Urban Glo Blow Dry Bar reserves the right to make amendments to these Terms and Conditions at any time without notice. If you have objections to the Terms and Conditions, you should not access or use the website.
Urban Glo Blow Dry Bar or its employees or agents shall not be responsible for any personal items lost, stolen or damaged. Urban Glo Blow Dry Bar reserves the right to change the salon hours without prior notice.